Remote Repairs

photo by Carmen Zammit
Photo by Carmen Zammit
Remote Repairs is easy, safe and professional.
No matter where you are in Australia, we can help you to keep playing!

 

It’s easy – we provide a custom shipping box to protect your instrument and its case while in transit. Extra packaging, address labels, everything you need comes straight to your door.

It’s safe – your instrument is covered by our insurance (at no extra cost) from the moment it leaves your home until it is returned safely to you.

It’s professional – we provide premium care for your instrument, working with you to achieve the best results for your instrument, in both its condition and sound.

Steps

  1. Call: Get in touch with us by email or phone to arrange a free video call with Martin. During the video call, Martin will assess your instrument and provide an estimate of the repair cost.
  2. Collect: We courier you a custom shipping box for packaging your instrument (inside its case). You pack it and let us know a convenient time to arrange its collection.
  3. Consult: We receive your instrument and perform a full inspection, providing you with a report on its condition and any repairs it may need, including an official quotation of costs.
  4. Confirm: You confirm the repair quotation by email and we repair your instrument.
  5. Complete: We email you the invoice, and once it’s paid, we courier your instrument safely back to you.

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